Refund policy

At Stone Mountain Supplements, your satisfaction is our top priority. We are committed to ensuring that you have a positive experience with our products. If for any reason you are not completely satisfied with your purchase, we want to make it right.

Satisfaction Guarantee

If you are unhappy with your product, please contact us within 30 days of receiving your order at support@stonemountainsupplements.com. We will work with you to resolve any issues you may have.

Even if you're past 30 days...contact us anyway as we may have options and are always interested in ways to improve. 

Refund Process

In many cases, we can process a refund without requiring the return of the product. To initiate this process:

  1. Reach Out: Send us an email with your order number and a brief description of your experience with the product.
  2. Quick Resolution: Our customer support team will respond promptly and assist you in resolving your concern, whether that means issuing a refund or providing a replacement.
  3. Return Shipping:  Please reach out to our customer support team at support@stonemountainsupplements.com and depending on your situation, we will assist in getting product returned to the correct facility.

Important Reminder

While we strive to accommodate genuine concerns, we reserve the right to limit refunds for claims that are abusing the system.  Our goal is to ensure fairness and sustainability in our practices, so we kindly ask that you consider your requests thoughtfully.

Exclusions

Please note that our satisfaction guarantee applies to products purchased directly from our website. Unfortunately, we cannot offer refunds for items purchased through third-party retailers.

Thank you for choosing Stone Mountain Supplements! We appreciate your trust in us and are dedicated to providing you with outstanding service. If you have any questions or need assistance, please don’t hesitate to reach out....a real person will respond to you!